Terms

SEASON CARDS TERMS AND CONDITIONS

The Club reserves the right to suspend or ban any supporter from any Leyton Orient fixture including reserves, academy and the women’s team who is found to have expressed discriminatory views, including abusive language or behaviour in a public space or online via forums or social media.

The Season Card allocated to the Card holder is only valid for League matches played at The Breyer Group Stadium.  Any Play Off matches, Cup ties and friendlies are not included.

Season Cards are sold subject to the terms and conditions of Leyton Orient’s Ground Regulations which are displayed around the stadium and available online.  The use of Season Cards to enter the ground constitutes acceptance of these regulations. If the terms and conditions are not accepted, the Season Card should be returned immediately. 

Leyton Orient FC accept no responsibility whatsoever if seats to which the ticket refers are subject to adverse weather conditions or structural apparatus.

When the Season Card is first received, Season Card holders should ensure that the correct details are printed on the card as mistakes cannot be rectified later. If there are any issues, the Season Card holder should contact the Club immediately. 

This Season Card carries with it no other rights or privileges except preferential consideration in connection with FA and League cup-ties as set out below.

For League games, card holders should present their Season Card for scanning on entry to the ground via the relevant turnstile.  Any card holders trying to gain admittance to an area not covered by their Season Card will be denied entry. 

Leyton Orient Football Club will not accept any responsibility whatsoever for Season Cards lost or destroyed.   Duplicate cards may be issued at the club’s discretion, but in all cases there will be an administration charge of £20. Every care should be taken of your Season Card. If a Season Card has been forgotten, you should attend the ticket office to arrange a replacement match ticket/e-ticket.  This match ticket/e-ticket will take precedence over the Season Card.

Season Cards may be purchased using our finance option and are subject to additional terms and conditions applicable to that offer.  Applicants who default on the credit payments will have their season cards cancelled by the Club until payments are brought up to date.

The Season Card remains the property of Leyton Orient Football Club and the Club reserves the right to withdraw and cancel the Card if the holder does not comply with Ground Regulations in force at the time.

Any change of address or contact details, including email, should be either:

  • updated online
  • notified in writing or by email to the Ticket Office.

Failure to do this could result in Season Card Holders missing out on vital information.

It is the responsibility of the Season Card holder to check the date and kick-off time of each fixture and to check for any re-arrangements due to changes for TV coverage or postponements due to weather.  Leyton Orient FC are not responsible for any costs incurred by the Season Card holder in respect of any change to the fixture.

If there are any full or partial stand closures in The Breyer Group Stadium, Season Card Holders affected will be temporarily moved to a different seat at no extra cost. As soon as the closed stand/section is re-opened, affected Season Card Holders will be moved back to their original seats.

V12 Retail Finance

V12 Retail Finance is offering a repayment plan to pay for your 2022/23 Season Ticket spread over 4, 6, 8 or 10 monthly repayments. The 4, 6, 8 or 10 month repayment plan interest rate is 0%, meaning you do not have to pay any interest.

Leyton Orient Football Club Limited acts as an Introducer Appointed Representative, registration number no. 807029 and will introduce you to V12 Retail Finance Limited to complete your application for finance. We may receive a commission if your application is successful, and the amount may vary depending on the product chosen and the amount of credit taken out. Subject to status and affordability. Terms and conditions apply.

Leyton Orient Football Club Limited, 00088982, The Breyer Group Stadium, Brisbane Road Leyton, London, United Kingdom, E10 5NE.

CUP TIES PLAYED AT THE BREYER GROUP STADIUM TERMS AND CONDITIONS

The following are the standard arrangements for ALL home cup games.

Season Card Holders will be given priority their seat for all home cup ties where time allows. Season Card holders will be entitled to purchase only one seat, unless the club states otherwise. Normally Season Card holders will be requested to apply for their seat within the set time period of seven days after the cup tie is announced, (this may be extended if the Club feels the time scale permits or reduced in the case of a replay where the time scale does not allow for the full seven days). The Club will endeavour to publicise this information as widely as possible, such as on the official club website, www.leytonorient.com and in matchday programmes.  Season Card holders’ seats will not be reserved and will not be guaranteed for sale after the advertised time period expires.  Remaining seats at this point will go on general sale.

The following procedures must be adhered to when applying for tickets:

  • The seats must be applied for online within the given timescale.
  • The advertised requested details must be sent to the Ticket Office within the given timescale to ensure the application is processed.  Payment for the seat must be received along with the application as no seat will be reserved without payment being received first.  Seats will then be pre-loaded onto the customer’s Season Card.

Failure to adhere to these rules may result in the applicant not receiving the requested seats.

When necessary and due to safety advise from the Local Authority, Police Instruction or in order to comply with F.A. Regulations the club may need to relocate existing Season Card holders from one area of the ground to another to accommodate visiting supporters. In this instance, all affected Season Card holders will be informed in writing of the decision along with full details of the replacement seats.

Cup Ties Played away from Home/Away League Matches Terms and Conditions

The following are the standard arrangements for ALL away cup/league games.

Season Card Holders will be given preference on application at the rate of one per Season Card where possible, but no guarantee of allocation can be given as the number of applications from Season Card holders often exceed the number of tickets issued to the Club by the home team. Applications will be processed on a strictly first come first served basis unless other criteria is advised. Where the number of tickets available exceeds the number of Season Card holders, a time period will be advertised within which Season Card holders must apply for their ticket. After this has expired, any remaining tickets will go on general sale.

The following procedures must be adhered to when applying for tickets:

  • The advertised details must be sent to the Ticket Office within the given timescale to ensure the application is processed.  Payment for the seat must be received along with the application as no ticket will be reserved without payment being received first.  The applicant must enclose a stamped addressed envelope to allow the ticket to be posted out.
  • The ticket/s must be applied for online within the given timescale.

Failure to adhere to these rules may result in the applicant not receiving the requested tickets.

MATCH TICKETS TERMS AND CONDITIONS

For the avoidance of doubt, Match Ticket means any physical ticket or e-ticket. 

Match tickets are sold subject to the terms and conditions of Leyton Orient’s Ground Regulations which are displayed around the stadium and available online.  The use of match tickets to enter the ground constitutes acceptance of these regulations.

Supporters not complying with the regulations face ejection from the ground.

Leyton Orient FC accept no responsibility whatsoever if seats to which the ticket refers are subject to adverse weather conditions or structural apparatus.

Match tickets remain the property of Leyton Orient FC and must be retained and produced on request.

It is the responsibility of the ticket holder to check the date and kick-off time of each fixture and to check for any re-arrangements due to changes for TV coverage or postponements due to weather.  Leyton Orient FC are not responsible for any costs incurred by the ticket holder in respect of any change to the fixture.

REFUND POLICY TERMS AND CONDITIONS

Returns/Refunds for Home Matches Only

  • The Club does not offer refunds on tickets unless a game has been postponed, abandoned or permanently cancelled. 
  • When a refund is offered, it will exclude any booking fee or postage element of the booking.

Postponed or Abandoned Matches

  • If a match is postponed at a time before kick-off, Season Card/ticket holders are entitled to:
  • free admission to the re-arranged game on production of their complete original ticket/e-ticket (if turnstiles were not open prior to the postponement) or a replacement ticket/e-ticket (if turnstiles were opened but the game was postponed before kick-off) at the turnstiles or,
  • exchange their ticket for another home match of their choice in the same season subject to availability by contacting the ticket office, provided that they do so within 7 days of the announcement of the re-arranged fixture date
  • apply for a full refund of the value of the seat less any booking fee and/or postage by contacting the ticket office and, if required, returning the complete original ticket/e-ticket to the ticket office, provided that they do so within 7 days of the announcement of the re-arranged fixture date
  • If the game is abandoned after kick-off and before half-time, supporters are entitled to half-priced admission for the re-arranged match provided that they contact the ticket office within 7 days of the announcement of the re-arranged fixture
  • If the game is abandoned after half-time, no compensation will be available.
  •   If the game is cancelled on a permanent basis with no possibility of re-arrangement, the Club will offer a refund to match ticket purchasers or a pro-rata refund to Season Card holders providing the refund is applied for within 21 days of the cancellation being announced.  Any refund will exclude the booking fee and postage element of the booking.

Tickets sold for away games are subject to the refund policy of the away club.

The Club reserves the right to amend these Terms and Conditions within reason at any time without prior notice.

COVID-19 TERMS AND CONDITIONS

When you are purchasing a Season Card or match ticket for The Breyer Group Stadium, you are agreeing to comply and adhere to any relevant COVID restrictions and rules imposed by the government, authorities (such as the local council), the EFL or the FA.

Reduced Crowds

In the case of a match being played with a reduced crowd in The Breyer Group Stadium in the 2021/22 season, Season Card Holders will be given priority entry into a ticket ballot. If the stadium’s reduced capacity allows for all Season Card Holders to attend the match, the Club will open up the remaining seats within the capacity to general sale.

Any Season Card Holders who are not successful in a ticket ballot to attend a home league match at The Breyer Group Stadium will be provided with a live stream to watch the game as the replacement of their attendance (subject to EFL approval) and will be entitled to bring forward a credit for the missed match into the 2022/23 season.

In the event that a match at The Breyer Group Stadium is played with a reduced crowd due to COVID-19 regulations, Season Card Holders will not be entitled to occupy a specific seat due to social distancing COVID-19 regulations. Seats in the stadium will be allocated on a match-by-match basis and the Club will attempt to ensure that the seat which a Season Card Holder is allocated is ‘is of equal value’ to the value that the Club considers attaches to a Season Card Holder’s ‘ordinary match seat’.

Matches Played Behind-Closed-Doors

For any home league game in the 2021/22 season that is played behind closed doors owing to any COVID-19 restrictions, Season Card Holders will be provided with a live stream to watch the game as the replacement of their attendance and will be entitled to bring forward a credit for any missed match in the 2021/22 season into the 2022/23 season. To see an example of how our credit scheme worked in the 2020/21 season and examples of credit sums that Season Card Holders were entitled to, please click here.

If a Season Card Holder cannot attend a match due to displaying COVID-19 symptoms or having to self isolate, they will be able to pass their Season Card to another supporter who sits in the same price bracket or a lower price bracket.

Season Card Holders who opt not to attend a home league match in the 2021/22 season due to reasons aside from having to self isolate or showing symptoms of COVID-19 will not be entitled to receive a credit for the match to carry forward into the 2022/23 season. Season Card Holders will also not be entitled to receive access to a live stream as a replacement for not attending the match. They will however be able to purchase a streaming pass to watch the match (Subject to EFL approval).

GROUND REGULATIONS

Entry to the Ground is expressly subject to acceptance by the visitor of these Ground Regulations and the rules and regulations of FIFA, UEFA, The Football
Association, the Premier League and The English Football League (EFL) in respect of the relevant competition and the terms of the Supporter Code of Conduct (if any). The Ground Regulations incorporate the Club’s Customer Charter (if any). Entry to the Ground shall constitute acceptance of the Ground Regulations.

“Club” means this football club.
“Ground” means this football stadium and all locations owned, occupied or utilised by the Club. “Match” means any association football match (or any part or aspect of such a match) taking place at the Ground. “Material” means any audio, visual and/or audio-visual material and/or any information or data. “Supporter Code of Conduct” means the code of conduct to be adhered to by all those the Ground which can be found on – or accessed via – the Club’s website or can be provided upon written request to the Club.

1 Notwithstanding possession of any ticket the Club, any police officer or authorised steward may refuse entry to (or eject from) the Ground any person:

1.1 that fails (or in the Club’s reasonable opinion is likely to fail) to comply with these Ground Regulations and/or the Supporter Code of Conduct and/or
any reasonable instruction issued by a police officer or authorised steward or officer of the Club; and/or

1.2 whose presence within the Ground is, or could (in the Club’s reasonable opinion), constitute a source of danger, nuisance or annoyance to any other person.

2 On no account will admission be granted to a person:

2.1 who is the subject of a current Banning Order under the Football Spectators Act 1989 (as amended or

2.2 who has been convicted of ticket touting offences under section 166 of the Criminal Justice and Public Order Act 1994 (as amended).

3 The Club excludes to the maximum extent permitted by law any liability for loss, injury or damage to persons/property in or around the Ground.

4 No guarantees can be given by the Club that a Match will take place at a particular time or on a particular date and the Club reserves the right to reschedule the Match without notice and without any liability whatsoever, save only to the extent provided pursuant to paragraph 5.

5 In the event of the postponement or abandonment of the Match, refunds (if any) will be made in accordance with the Club’s Customer Charter. The Club will have no further liability whatsoever, including (but not limited to) any indirect or consequential loss or damage, such as (but not limited to) loss of enjoyment or travel costs.

6 All persons seeking entrance to the Ground acknowledge the Club’s right to search any person entering the Ground and to refuse entry to or eject from the Ground any person refusing to submit to such a search.

7 The following articles must not be brought within the Ground - knives, fireworks, smoke canisters, air-horns, flares, weapons, dangerous or hazardous items, laser devices, bottles, glass vessels, cans, poles and any article that might be used as a weapon and/or compromise public safety. Any person in possession of such items will be refused entry to the Ground.

8 Further, you may not bring into the Ground:

8.1 any sponsorship, promotional or marketing materials save in respect of official club merchandise and/or other football related clothing worn in good
faith;

8.2 any flags or banners larger than those maximum dimensions permitted by the Club from time to time (or, in the absence of such stipulations, 2 metres
x 1 metre) and/or of an offensive nature;

8.3 nor may you offer (either free or for sale by any person) any goods (including literature) of any nature, without the express written approval of the Club’s management.

9 The use of threatening behaviour, foul or abusive language is strictly forbidden and will result in arrest and/or ejection from the Ground. The Club may impose a ban for one or more Matches.

10 Racial, homophobic or discriminatory abuse, chanting or harassment is strictly forbidden and will result in arrest and/or ejection from the Ground. The Club may impose a ban for one or more Matches.

11 The following acts are offences under the Football (Offences) Act 1991 (as amended):

11.1 The throwing of any object within the Ground without lawful authority or excuse.

11.2 The chanting of anything of an indecent or racialist nature.

11.3 The entry onto the playing area or any adjacent area to which spectators are not generally admitted without lawful authority or excuse. Conviction may result in a Banning Order being made.

12 All persons entering the Ground may only occupy the seat allocated to them by their ticket and must not move from any one part of the Ground to another without the express permission or instruction of any steward, officer of the Club and/or any police officer.

13 Nobody may stand in any seating area whilst play is in progress. Persistent standing in seated areas whilst play is in progress is strictly forbidden and may result in ejection from the Ground.

14 The obstruction of gangways, access ways, exits and entrances, stairways and like places is strictly forbidden. Nobody entering the Ground shall be permitted to climb any structures within the Ground.

15 EFL stadia are smoke-free and smoking or the use of electronic cigarettes is not permitted inside the Ground.

16 Mobile telephones and other mobile devices are permitted within the Ground PROVIDED THAT (i) they are used for personal and private use only (which,
for the avoidance of doubt and by way of example only, shall not include the capturing, logging, recording, transmitting, playing, issuing, showing, or any other communication of any Material for any commercial purposes); and (ii) no Material that is captured, logged, recorded, transmitted, played, issued, shown or otherwise communicated by a mobile telephone or other mobile device may be published or otherwise made available to any third parties including, without limitation, via social networking sites.

17 Under the Sporting Events (Control of Alcohol etc.) Act 1985 (as amended), the following are offences for which a person can be arrested by a police officer and conviction could result in a Banning Order being made:

17.1 Attempting to enter the Ground or being inside the Ground whilst drunk;

17.2 Being in possession of any intoxicating liquor, or bottle, can or other portable container and which could cause damage or personal injury, when entering
the Ground or in a public area of the Ground from which the event can be directly viewed.

18 Any individual who has entered any part of the Ground designated for the use of any group of supporters to which he does not belong may be ejected from the Ground either for the purposes of his own safety or for any other reason.

19 Save as set out in paragraph 16 above, no person (other than a person who holds an appropriate licence) may capture, log, record, transmit, play, issue, show or otherwise communicate (by digital or other means) any Material in relation to the Match, any players or other persons present in the Ground and/or the Ground, nor may they bring into the Ground or use within the Ground (or provide to, facilitate or otherwise assist another person to use within the Ground) any equipment or technology which is capable of capturing, logging, recording, transmitting, playing, issuing, showing or otherwise communicating (by digital or other means) any such Material.

20 The copyright, database rights and any other intellectual property rights in and to all Material that you produce at the Ground in relation to the Match, any players or other persons present in the Ground and/or the Ground (whether produced in breach of paragraph 19 above, or pursuant to paragraph 16 above, or otherwise) is hereby assigned (including by way of present assignment of future copyright pursuant to section 91 of the Copyright, Designs and Patents Act 1988) to the Club and the EFL. You further agree (if and whenever required to do so by the Club and/ or the EFL ) to promptly execute all instruments and do all things necessary to vest the right, title and interest in such rights to the Club and the EFL absolutely and with full title guarantee.

21 No goods (including literature) of any nature may be offered either free or for sale by any person within the Ground without the express written permission of the Club.

22 Tickets are not transferable and may not be offered for sale without the prior written permission of the Club or otherwise in accordance with the relevant ticket terms and conditions. Any tickets that are transferred are transferred subject to these Ground Regulations. Any tickets offered for sale may be confiscated by any steward, officer of the Club or any police officer. The Club reserves the right to refuse admission to or eject from the Ground, and/or exclude any person who has offered for sale or transferred his/her ticket in contravention of the relevant ticket terms and conditions (and/or the holder of any ticket that has been transferred in contravention of the relevant ticket terms and conditions). Tickets remain the property of the Club at all times.

23 CCTV cameras are in use around and in the Ground. Body worn video cameras recording video and/or audio may also be used as appropriate, to record images or audio which identifies you as an individual, for example to record prohibited behaviours as referenced in paragraphs 9 and 10 . The Club may itself use or pass to the police or any Football Authority or other clubs, any recordings for use in any proceedings.

24 At all times whilst present in the Ground, persons must comply with any and all instructions of any steward or officer of the Club and/or any police officer (including without limitation any instructions regarding health and safety such as those in respect of communicable diseases (and such persons shall comply with any government guidelines in respect of the same). Failure to comply with any instruction may lead to immediate ejection from the Ground.

25 By entering the Ground, all persons are acknowledging that photographic images and/or audio, visual and/or audio-visual recordings and/or feeds (and/or stills taken therefrom) may be taken of them and may also be used, by way of example and without limitation, in televised coverage of the game and/or for promotional, training, editorial or marketing purposes by the Club, the EFL or others (including commercial partners and accredited media organisations) and entry into the Ground constitutes consent to such use. You further acknowledge that photographic images and/or audio, visual and/or audio-visual recordings and/or feeds (and/or stills taken therefrom) may be used (by the Club or by a third party, such as a law enforcement body) to identify you as an individual, where permitted by data protection laws, for the purposes of preventing or detecting crime, or any breach of these Ground Regulations. Information about the Club’s use of your personal data will be brought to your attention by the Club (see for example any applicable privacy
policy, signage and/or other forms of announcement in or around the ground). For further information please contact the Club.

26 All ticket holders agree that the Matches for which the tickets have been purchased are public, and that their appearance and actions inside and in the perimeter of the Ground where a Match occurs are public in nature, and that they shall have no expectation of privacy with regard to their actions or conduct at Matches.

27 Further to paragraph 25, if such person is under 18 years of age, the parent, guardian, or responsible adult who is accompanying them into the Ground shall be deemed to have provided consent on their behalf.

28 Before entering the Ground you may be asked to undertake temperature checks and/ or any other testing regarded as prudent in order to safeguard against COVID-19 risk. Please read the Data Protection Notice on the Club’s website relating to this use of your personal information.

29 Refused entry to (or ejection from) the Ground may lead to further action by the Club including, but not limited to, the withdrawal of any season ticket
(without reimbursement), Club Membership and other benefits. Please read the applicable Terms & Conditions of Entry.

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